Personal Data (Privacy) Policy/ Disclaimer

Healtheries guarantee to respect and protect your personal data (Privacy) Policy. This “Privacy Policy” (“terms”) allows you to learn more about how Healtheries may collect, use and protect your personal data while you are using various services provided by Healtheries. You are advised to read these terms carefully. These terms may be updated from time to time. Please review regularly. We will protect privacy of your personal data in accordance with applicable laws and these terms, and will promote the reasonable use of your personal data subject to compliance with applicable laws.

  1. Collection of your personal data by Healtheries
  2. Sharing of your personal data by Healtheries & third parties
  3. Cookies and the use of Cookies by Healtheries
  4. Use of your personal data by Healtheries
  5. Measures taken by Healtheries to secure users’ personal data
  6. Rights to access and modify your personal data


     1. Collection of your personal data by Healtheries

    Healtheries may collect personal data from our website in various ways, which are stated below. If you do not agree with these terms of use, you should immediately cease using any services provided by Healtheries. Provision of your personal data is voluntary unless certain personal information is marked as “required” under certain circumstances. If you are unable to provide the required personal information, we may not be able to process your request, provide you with better product or service recommendations, or you may not be able to participate in certain online events.

    Internet activities & online researches

    When you participate in Healtheries’s online events or online researches (including lucky draws, polls, contests or sale events), Healtheries will require you to provide your name, phone number, email address, address and other information in order to facilitate the running of the event, and for prize notification purposes. Your information may be used for direct marketing purposes with your consent. Please refer to section 4 below for details.

    General browsing

    To evaluate the traffic of each website, paths taken by users to access Healtheries and other information, Healtheries will keep records generated by your server when you browse or search on the internet, including the IP address of the device, the time of use, browsing and clicking data and such. Healtheries will mark the browsers of certain users, and summarize and organize Healtheries’s webpages browsed by users. This function is of crucial importance for the security of your personal data. Unless you agree to disclose your personal data, Healtheries will not and will not be able to correspond such records with you.

    Linking ads

    Please note that Healtheries’s linking websites may collect your personal data. When you provide your personal data through the above methods, these strategic partners or linking websites do not apply to these terms, and we shall not bear any responsibility.


    If you contact Healtheries via mail, or via “Contact us” to reflect your opinions to Customer Service Center, Healtheries will keep records of such communications. Healtheries will also invite users to complete surveys from time to time for internal research.

    2. Sharing of your personal data by Healtheries & third parties

    We will share your personal data with third-party service providers, including service providers who assist Healtheries in processing your orders, manage lists of sale events, online events and online surveys, and conduct market researches, for the above purposes. Nevertheless, we will not share your personal data with third-party service providers for their direct marketing purposes. In the extent permitted by applicable laws, we will obtain your consent before sharing your personal data with third parties.

    When you are required to provide personal data on Healtheries’s website, such data will only be viewed and used by Healtheries, unless otherwise disclaimed. For instance, to offer you promotions or events that are co-hosted by Healtheries and its partnering advertisers, Healtheries will share your personal data with the advertisers. If your personal data is collected and protected by companies other than Healtheries and Healtheries’s third-party service providers, you will be notified before data collection or transfer. If you do not wish to allow sharing of such data, you can opt not to use such service to prohibit the transmission of data.

    3. Cookies and the use of Cookies by Healtheries

    To provide you with personalized services, Healtheries uses Cookies to save and at times track your information. Cookies are small pieces of information sent to your browser by the server and stored in your computer hard disk. You can modify your acceptance level of Cookies in the settings of your browser. If you reject all Cookies, you may not be able to use some of the personalized services or participate in some of the events. Healtheries writes and reads Cookies in your browser according to the following purposes and circumstances.

    In general, Cookies are used for:

      • reminding Healtheries in verifying your identity and accessing your information for the purpose of providing better and personalized services
      • estimating number of visitors:
        • each browser that reads Healtheries is assigned a unique Cookie that determines the level of repeated use, compares the number of times browsed by registered and non-registered users, and assist in identifying the target of ads based on users’ interests and behaviors. The number of visitors and their browsing patterns are calculated and analyzed in order to better understand the situation of web browsing, which shall be a reference for Healtheries to improve its services.
      • tracking the progress and number of times you participate in sale promotions and lucky draws:
        • when Healtheries utilizes Cookies while hosting sale promotions, Cookies written indicates the progress of the participants during the entire process, in addition to tracks participation and status of lucky draws.
      • measure your browsing patterns, i.e. pages you visit, and the number of visits accumulated:
      • We can find out whether the users have similar or different habits and thus improve your browsing experience with Healtheries using this data. Healtheries will use such data to create more personalized content, advertisements and promotions for all users.
      • Goal-oriented ads﹕
        • Healtheries will share personal data after statistical analysis collected by Cookies with advertisers in order to match their advertising goals and deliver relevant goal-oriented ads for the advertisers. However, Healtheries will not provide personal data collected by Cookies with third parties/person.4. Use of your personal data by Healtheries


      4. Use of your personal data by Healtheries

        In general, Healtheries may use your personal data for any of the following operational purposes:

        1. to develop, promote, sell or provide our products, services or information by other means;
        2. to process your orders, and to provide our products, services and/or vouchers to you;
        3. to provide you with our communications or information regarding our products, partnerships, events or other promotions and marketing with your consent;
        4. to keep, update and maintain your Healtheries account;
        5. to maintain, manage and improve our system;
        6. to improve and modify our website based on your usage, browsing history and preference, and to diagnose problems;
        7. to carry out internal management activities, research, analysis, planning and development.

        Products, services & promotions

        We will use your name and contact information to contact you regarding our products, services, promotions or special events. Before such action, we shall obtain your consent.

        You can request us to stop using your personal data for direct marketing purposes without any charge. By the time we use your information for direct marketing purposes, Healtheries will indicate on such materials or email that it is sent by Healtheries. Methods to opt out from such materials or emails with explanations or links will also be provided. If you do not wish to receive such materials or mails, you can modify your member profile to indicate your preference.

        Disclosure of personal data overseas

        In the course of operating its business, Healtheries may disclose personal data to related parties located overseas and service providers, including members of the Healtheries Group. These entities are located in the following countries or regions: New Zealand;


        5. Measures taken by Healtheries to secure users’ personal data

          You should keep your member account and any personal data secure. You should not share such data with any third parties/persons.

          If you are using a shared computer or public computer, remember to close all browsers in order to prevent others from reading your personal data.

          Inevitable risks

          Upon receiving your personal data, Healtheries will strive to ensure security of such stored data. As the transmission of data over the internet cannot be fully guaranteed, Healtheries cannot guarantee the security of the data you provide to or receive from Healtheries. Although Healtheries will protect your personal data at the greatest extent, you are also responsible for bearing the aforementioned risks.


          6. Rights to access, modify or erase your personal data

            You have the rights, at any time, to request access to, make a copy of, make correction of, or to erase your personal data held by us. To exercise the aforesaid rights, you may contact our Data Protection Officer at:

            All such requests will be handled by our Data Privacy Officer promptly in accordance with the requirements of the Personal Data (Privacy) Ordinance.


            7. If there is any inconsistency or conflict between the English and Chinese version of these “PERSONAL DATA (PRIVACY) TERMS”, the English version shall prevail


              Last updated: 1 May 2023